BioCharger NG Carousel Recall (August 2020)

BioCharger NG Carousel Safety Recall (August 2020)Affecting BioCharger NG Models Manufactured from May 2015 to March 2016

It has recently come to our attention that BioCharger carousels installed in BioCharger models manufactured between May 2015 and March 2016 may have been manufactured using one or more plastic components that do not meet our flame retardant specifications, causing a potential risk of fire ignition.

If you are receiving this notification, we have determined that your BioCharger falls within this range of date of manufacture. To remedy this safety concern, we are offering a free replacement carousel meeting our quality standards and specifications. To register for your carousel replacement, please complete the form below.

IT IS IMPERATIVE THAT YOU TAKE ACTION TO RESPOND TO THIS NOTICE AS REQUESTED IN ORDER TO BE PROTECTED FROM THE SAFETY CONCERN IDENTIFIED AND DESCRIBED HEREIN.  IF YOU FAIL TO RESPOND TO THIS NOTICE AS REQUESTED, YOU WILL CONTINUE TO BE EXPOSED TO THE RISK IDENTIFIED HEREIN. 

 If your recalled carousel shows any sign of burn or arc marks at this time, then we advise against the use of the BioCharger until the carousel has been replaced or after speaking to a customer service agent.

 As always, we advise that the BioCharger is only to be used with trained supervision, and should you observe any arcing to the carousel, force-stop the recipe by depressing the red e-stop button. Once the recipe has stopped, release the e-stop by twisting clockwise until you hear a click. Contact a BioCharger customer service representative before operating the BioCharger again.

 If you are no longer the owner of a BioCharger, then you are receiving this notice because you sold or transferred ownership thereof without subsequent registration and onboarding of the transferee new owner as directed by our User Agreement.   As such, we ask that you assist us in our effort to protect the health and safety of all of the current owners of the units affected by this recall by completing the form below,  and entering any relevant contact information that you may have in your possession for the new owner so that we may notify the new owner of this important safety recall.

Please fill out the form below and a member of our team will reach out to you to complete the replacement process. 

****PLEASE NOTE, REPLACEMENT CAROUSELS ARE ON A SHIPPING SCHEDULE OF THREE WEEKS FROM FORM SUBMISSION*****

The Serial Number can be found beneath the QR Graphic on the BACK of the BioCharger Base. Serial Number circled in image to the left as an example.

BioCharger NG Recall

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BioCharger™ NG Platform includes: complete system w/ electronic user documents; access to myCloud & extensive, ever-growing recipe library (600+ energy/frequency recipes); internet connectivity; 12 plasma tubes; private on-boarding and training sessions; 2 years parts & labor warranty; and 45-day, 100% satisfaction guarantee. *Shipping costs not included ($250 in the continental US/per quote basis outside the continental US)

Note: The BioCharger™ is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease, in man or other animals.

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