myCloud Updates: Launched February 2021

We’re excited to announce the latest improvements to myCloud, launched February 1st, 2021!

Our incredible clients have been providing great suggestions for months and we’ve listened. myCloud users will see some exciting owner-inspired features below:

RECIPE COLLECTIONS: When you create one or more collections of recipes, they are saved for future use. This allows for swapping a group of recipes on your BioCharger rather than adding and subtracting recipes one at a time. If more than one BioCharger is owned, using recipe collections is a quick and easy way to load the same group of recipes to another device. Recipe collections are owned by a user across all devices on the same account. You won’t need to build collections separately on each device you own. Another use of collections can be maintaining different sets for specific activity modes, such as one during athletic training for a big event and then a different collection for off-season periods.

ASSIGNING RECIPES TO YOUR DEVICE: When you edit the list of recipes you have assigned to your BioCharger, the drop down choices for the list of unassigned recipes to choose from will now be sorted alphabetically. Additional sorting choices will include the date a recipe was added, which helps you find the newest recipes added to the catalog, now more than 1,000 recipes in total. The ability to expand details for individual recipes now works for both assigned and unassigned recipes instead of only the ones not already assigned to your device. This can help you remember why specific recipes were previously chosen without having to exit the editing mode. Within the complete list of recipes you may now pin recipes, equivalent to a bookmark. This also includes the ability to filter recipes to only show ones you’ve pinned.

SCREEN LAYOUT UPDATE: The Messages button has been replaced with a direct link to the support website which includes a large amount of information in our knowledge base, as well as multiple ways to reach the support team if you still need human assistance. We have committed to using Zendesk for support. Zendesk is trusted by 150,000 companies in 160 countries to allow them to deliver excellent support to their clients.

USAGE REPORTING: When you pick the range of dates for your usage report, the end date in the FROM: and TO: fields is now included in the report generated by your calendar choices.

BEHIND THE SCENES: On the back end myCloud has been updated for the support team to better serve all clients. Please keep communicating with our support team -your suggestions for myCloud are appreciated and we do listen!

Keep the feedback coming, we’re all ears!