Security & Vulnerability Reporting

Product Security

We build the BioCharger to be secure, and we keep it secure for as long as we support it. This page tells you how to report a security problem to us, what we will do about it, and how long you can expect to receive security updates.

On this page

Report a security issue
What happens after you report
Working with us
What is in scope
Who we are

Report a security issue

If you believe you have found a security vulnerability in the BioCharger or in our online services, please submit a report using the form below.

Security Reporting Form

Click below to submit a security vulnerability.

Submit a Report

You do not need an account, and you do not need to give us your name or any personal details to make a report.

Please include, as much detail you can with regards to the following:

  • What you found, and what an attacker could do with it
  • The steps to reproduce what you found
  • Anything that helps us confirm it — a log excerpt, a screenshot, a short video

Please do not include personal data belonging to other people, and please do not access, modify, or delete data that is not your own.

What happens after you report

Our response commitments to anyone who reports a security issue.

When

What we do

Within 3 business days

We acknowledge your report and give you a reference number

Within 10 business days

We tell you whether we have confirmed the issue and what we intend to do

At least every 30 days

We send you a status update, until the issue is resolved or we tell you we are closing it

If we decide the issue is not a vulnerability, we will tell you why rather than simply closing the report.

Working with us

We welcome reports from security researchers and we will not pursue legal action against you for good-faith research, provided you:

  • Only test devices and accounts that belong to you
  • Do not access, change, or delete data belonging to anyone else
  • Do not degrade or disrupt our services or other people's devices
  • Give us a reasonable opportunity to fix the issue before you discuss it publicly
  • Do not use the issue for anything beyond demonstrating that it exists

We do not currently operate a paid bug bounty.

What is in scope

In scope

  • BioCharger device firmware
  • Client Cloud Portal (mycloud.biochargerng.com): The primary user management platform for account administration, client profiles, and recipe library synchronization.
  • Public Web & E-Commerce Properties (biocharger.com): Including our corporate website, public resources, and online parts store (biocharger.com/product-category/parts)
  • Support & Compliance Portal (support@biocharger.com): Our configuration, form workflows, and custom portal content. (Note: Vulnerabilities in the core HubSpot platform itself should be reported directly to HubSpot.)

Out of scope

  • Social engineering of ABT staff, customers, or suppliers
  • Physical attacks on ABT premises
  • Denial-of-service testing against our services
  • Reports generated solely by an automated scanner, with no demonstrated impact
  • Vulnerabilities in third-party services or platforms we do not directly operate (e.g., core infrastructure issues in AWS or HubSpot itself).

Security Inquiries

To submit a security-related inquiry, report a vulnerability, or contact our compliance team, please use the form below:

Who we are

Advanced Biotechnologies, LLC.
860 Route 134, Suite 3
S. Dennis, MA 02660

Vulnerability and Incident Form

Name
Email
Please describe the security issue or unexpected behavior you experienced. Include what you observed and what you expected to happen.
Please describe the steps you took so our team can attempt to reproduce the issue. Include where you were in the product or service, what you clicked or entered, and what happened next.
Please describe anything you were able to view, access, change, download, or control that you believe should not have been available to you.

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